Privacy Policy for CarnetDia

Last Updated: November 5, 2025

Introduction

CarnetDia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our CarnetDia mobile application (the "App") on Android devices.

By using CarnetDia, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information that you provide to us:

• Name: To personalize your experience
• Email Address: For account management and communication
• Phone Number: For account verification and support purposes

Health and Activity Data

The App collects and stores the following health-related information:

• Blood Sugar Levels: Glucose readings that you manually record
• Step Count: Daily step tracking data to encourage physical activity
• Assessment Responses: Your answers to diabetes-related health assessment questions

Automatically Collected Information

• Device Information: Device model, operating system version
• Usage Data: App interaction data to improve functionality

How We Use Your Information

We use the collected information for the following purposes:

• Health Monitoring: To help you track and manage your diabetes-related health metrics
• Activity Tracking: To monitor your daily step count and encourage physical activity
• Diabetes Awareness: To provide relevant educational content and assessments
• Account Management: To create and manage your user account
• App Improvement: To analyze usage patterns and improve app functionality
• Communication: To send important updates, notifications, and support responses
• Support Services: To respond to your inquiries and provide customer support

Data Storage and Security

We take data security seriously and implement appropriate measures to protect your personal information:

• All personal data (name, email, phone number) is stored securely using encryption
• Health data (sugar levels, step counts) is protected with industry-standard security measures
• We implement secure authentication protocols
• Regular security assessments are conducted to maintain data protection standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Legal Requirements: If required by law, court order, or government regulation
• Service Providers: With trusted third-party service providers who assist in app operation (subject to strict confidentiality agreements)
• Emergency Situations: To protect your vital interests or those of others in urgent health situations

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with our services. If you request account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

CarnetDia is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Services

The App may use third-party services for functionality such as:

• Step Counting: May integrate with device health/fitness sensors

These third-party services have their own privacy policies. We encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Providing an in-app notification
• Sending an email notification (if applicable)

Your continued use of the App after changes are made constitutes acceptance of the updated policy.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using the App, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Consent

By using CarnetDia, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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